Puffinbot Privacy Policy
Last Updated: 24/02/25
This Privacy Policy explains how Puffinbot ("we," "us," or "our") collects, uses, discloses, and safeguards your personal data when you visit our website or use our services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Puffinbot Ltd is a UK-based graphic design agency providing online design services. Our registered office is located at:
3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
For any queries regarding this Privacy Policy, please contact us at:
Email: info@puffinbot.com
Telephone: 07432842245
2. Information We Collect
We may collect and process various types of personal data, including:
Contact Information: Name, email address, phone number, and postal address.
Service-Related Information: Details about your design requirements, project specifications, and any files or materials you upload or share with us.
Technical Data: IP address, login, email address, password, browser type, device information, and website usage data collected via cookies or similar technologies.
Communication Data: Any messages or communications you send to us through our website or other channels.
We may use software tools to measure and collect session information, including page response times, visit length on certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
3. How We Collect Your Information
We collect personal data in several ways:
Direct Interactions: When you fill out our contact forms, request a quote, or communicate with us via email or telephone.
Website Usage: Through cookies and similar technologies to monitor and analyse usage and trends.
Third Parties: From public sources or third-party partners when you engage with our services.
4. How We Use Your Information
We use your personal data for purposes including, but not limited to:
Transactions: During this process we collect the personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Providing Services: To understand your design requirements, deliver our services, and manage client relationships.
Customer Support: To respond to inquiries, provide support, and communicate important information about your projects.
Improving Our Services: To analyse website usage, optimize our services, and personalize your experience.
Marketing: With your explicit consent, to send you newsletters, updates, and promotional offers. You may withdraw your consent at any time.
Legal Obligations: To comply with legal requirements, regulations and protect our rights.
5. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Consent: Where you have provided explicit consent (e.g., subscribing to a newsletter).
Contractual Necessity: To fulfil a contract or service agreement with you.
Legal Obligation: To comply with our legal obligations under UK law.
Legitimate Interests: For purposes such as business operations and marketing, provided such interests are not overridden by your rights and freedoms.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and collect usage data. Cookies help us:
Understand how you interact with our site.
Enhance site performance.
Deliver personalized content and advertisements.
You can manage or disable cookies through your browser settings; however, this may affect some features of our website.
7. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
Service Providers: Third parties who assist in delivering our services (e.g., hosting providers, payment processors, analytics companies). All such parties are required to maintain confidentiality and comply with applicable data protection laws. Our Company is hosted by the Bloom.io platform. Bloom.io provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Bloom.io’s data storage, databases and the general Bloom.io’s applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Bloom.io and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Legal Authorities: If required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the new owners, subject to this Privacy Policy.
8. How do we communicate with our site visitors?
We might need contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve any dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard your data, no security system is impenetrable. Please contact us if you believe your data has been compromised.
10. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When your data is no longer needed, we will securely delete or anonymize it.
11. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
Access: Request access to the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your data under certain circumstances.
Restriction: Request limitations on the processing of your data.
Objection: Object to the processing of your data where applicable.
Data Portability: Request transfer of your data to another party.
Withdraw Consent: Withdraw any consent you have provided for marketing purposes.
To exercise any of these rights, please contact us using the details provided above. We may require additional information to verify your identity before processing your request.
12. International Data Transfers
If we transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place to protect your data in accordance with the applicable data protection laws.
13. Third-Party Links
Our website may contain links to external sites that are not operated by us. This Privacy Policy does not extend to such sites. We recommend reviewing the privacy policies of any third-party sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the revised policy will be posted on our website with an updated effective date. We encourage you to review our Privacy Policy periodically to stay informed about how we protect your data.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Puffinbot Limited
3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
Email: info@puffinbot.com
Telephone: 07432842245
©2025 All Rights Reserved Puffinbot